Privacy Policy

1. Introduction

FlyerBet ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. By using FlyerBet, you agree to the practices described in this policy.

2. Information we collect

We collect the following categories of information:

• Account information: Name, email address, and password when you create an account.
• Billing information: Payment method details and transaction history when you subscribe to a paid plan. Payment processing is handled by our third-party payment provider — we do not store your full card number.
• Usage data: Pages visited, features used, prediction markets viewed, favourite teams, and interaction patterns.
• Device and technical data: IP address, browser type, operating system, device type, screen resolution, and referring URL.
• Communications: Emails and messages you send to our support team.

3. How we use your information

• Provide, maintain, and improve the FlyerBet platform including live scores, predictions, and account features.
• Process subscriptions, payments, and refunds.
• Send essential service communications such as account verification, password resets, billing confirmations, and support responses.
• Analyse usage patterns to improve product features, fix issues, and optimise performance.
• Detect and prevent fraud, abuse, and unauthorised access.
• Comply with legal obligations and enforce our terms of use.

4. Data sharing

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share data with:

• Service providers: Hosting, analytics, email delivery, and payment processing partners who act on our behalf under strict data agreements.
• Legal requirements: When required by law, court order, or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections.

5. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or compliance purposes.

6. Data security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. For full details, see our Cookie Policy.

8. Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at support@flyerbet.com with the subject line "Privacy request".

9. Children's privacy

FlyerBet is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a user under 18, we will delete it promptly.

10. Changes to this policy

We may update this privacy policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of FlyerBet after changes take effect constitutes acceptance of the updated policy.